Effortless Contact Management with NLP AI-powered Electronic Visit Cards
| nmb@konfitech.com
Challenge: Understanding the intricacies of NLP AI can be daunting, but with the right approach, it becomes manageable.
Building and maintaining accurate contact information can be a time-consuming and tedious task. Manually extracting contact details from email signatures often involves dealing with:
- Variable Formats: Inconsistent email signature formats hinder automated data extraction for NLP AI systems.
- Missing or Optional Fields: Emails may include varying contact details, with some fields (like fax numbers) being absent in many cases.
- Spelling and Grammatical Errors: Typos and grammatical errors further complicate the process of extracting accurate information using NLP AI.
- Multiple Signatures in Replies: Emails with multiple reply/forward chains containing different signatures add another layer of complexity.
Solution:
Konfitech, a leading IT company focused on intelligent automation, partnered with a company to develop a custom NLP AI solution for automating the creation of electronic visit cards directly from email signatures.
Our Approach:
- Expert-Labeled Datasets: A team of specialists diligently labeled over 2,000 emails, providing valuable training data for the NLP AI models.
- Two-Stage Approach: We implemented a two-step process:
- Stage 1: Identify email paragraphs containing signature information.
- Stage 2: Extract key information including company name, person's name, address, and mobile/phone numbers.
- Custom XGBoost Model: We developed a two-stage XGBoost model specifically designed to generate electronic visit cards from email signature data using NLP AI.
- Entity Linking: Extracted information was linked to an internal database of entities to ensure accuracy and consistency.
- Continuous Improvement: We adopted a continuous improvement strategy, refining the model using bag-of-words updates and incorporating newly labeled data to address evolving challenges.
Results:
- Automated VCard Creation: The solution streamlines the process of generating electronic visit cards directly from email signatures.
- Intelligent Signature Detection: The system automatically identifies paragraphs containing signature information using NLP AI, eliminating manual effort.
- Flexible Data Extraction: The solution handles a wide variety of signature formats and can extract relevant contact details even with missing or optional fields.
- Error Correction and Validation: By linking extracted information to an internal database, the system helps rectify spelling errors and inconsistencies.
Konfitech's NLP-powered solution empowers businesses to automatically generate and maintain accurate electronic visit cards, enhancing contact management efficiency while saving valuable time and resources.
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